Terms & Conditions
We're always upfront, with no cover-ups. That's why you'll find our T&Cs laid out in simple terms that you can understand.
The following information outlines the terms and conditions that apply to your order.
We display our availability on the website and also display when you can have it delivered. We deliver thousands of products a week, so we have to rely on a computer system for our stock control. On this scale, a computer offers the best system, but even they can get it wrong sometimes. If we do get this wrong, we'll tell you as soon as we know and try and sort it out for you.
We try to specify accurate dimensions for every product listed on eBay. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc. Product dimensions represent the casing of the product only.
Whilst we strive to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However we can't guarantee that the image displayed on your monitor will precisely reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers.
Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research and design, specifications may change without notice.
All the prices we display include VAT and exclude delivery.
Our 'Price Match Promise' service matches the price of the product including any delivery changes applied by specified competitors, subject to certain conditions. You need to call us on 0344 257 3442 to price match.
We only accept PayPal on all our eBay store orders, and this doesn't cost you any extra. If there are any problems with receiving payment we'll let you know.
We deliver to most UK postcodes (with the exception of the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland) through our sister company, Expert Logistics Limited. Expert has a phenomenal delivery success rate that we are very proud of. However, from time to time, depending on the product type, or seasonal demand, we may need to use other delivery agents.
The products we sell are often big and heavy, so there will be certain occasions when they may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder their ability to deliver. In these situations they may be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in. If not, we will attempt another delivery date or give you a full refund.
Occasionally, something will happen beyond our control that closes roads, like adverse weather conditions or things like sporting events, which result in closed roads. In this event we'll block any affected dates out of our delivery calendar. If you've already been advised of your delivery date and you're affected, we'll contact you as soon as possible to arrange an alternative delivery slot. We will do what we can, but can't be held liable if we can't fulfil delivery due to reasons beyond our control. There are various delivery options available, depending on your needs and how much you want to pay.
The charges for additional services are clearly laid out in the recycling and connection pages.Recycling
We only charge for the cost of transporting your appliance for recycling. Alternatively if you wish to return your appliance to us for no charge then it can be accepted at our delivery company's premises; Expert Logistics, Weston Road, Crewe, Cheshire, CW1 6BE - Monday to Friday 10.00 to 16.00. Proof of the delivery of our product will be required and they can only accept like for like items to those that were delivered.
If you're making use of our recycling service, please disconnect (and defrost if necessary) the appliance before we arrive.Installation
We offer an installation service for most of the products we sell. If you're making use of a connection/installation service please disconnect (and defrost if necessary) the appliance before we arrive.
We will not be able to connect your new items if:
a) Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable.
b) Any water supply needed cannot be isolated or is unsuitable.
c) Any drainage/waste facilities needed are unusable.
d) Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc.
e) Alterations to existing plumbing and electrical are required.
If you're not happy with your product or simply change your mind you can return it within 30 days of delivery and receive a refund. We're happy for you to unpack the appliance and inspect it properly as you would if you'd bought the item from a shop. However, if you have used it beyond this, it may have a knock-on effect on our ability to sell it to someone else. It means that where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value. Your refund will be made within 14 days of collection of the appliance.
To cancel a product and request collection, please email us or call us. We'll collect your product free of charge within a reasonable time from when you cancel and on a day that suits you. We'll also refund you the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Our 30 day cancellation policy also applies to any additional services you may have ordered. If you have ordered any additional services for a product, they will be automatically be cancelled when the order for that product is cancelled, unless the service has already been performed.
If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.
Things beyond our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
- Strikes, lock-outs or other industrial action; or
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
- Impossibility of the use of public or private telecommunications networks
Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.
We are all governed by English courts so we do everything we can to abide by English law. If we ever do anything outside of these laws then we will apologise and put it right.
Our intention is to give you all of the information you need so you never need to call us. However, if you want to check something, change something, or ask a then we have a team of people waiting to take your call on 0344 257 3442.
Alternatively, you can email us via the Contact seller form.