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About Us

We believe our customer promises set us apart from the rest. See why below:

AO has come a long way since we launched in 2001. We’re proud to have grown into one of the largest online electrical retailers in the UK. With big brand products ranging from washing machines to TVs, and a focus on amazing service, it's no wonder AO customers are smiling!

In January 2014, AO opened its eBay store to offer unbeatable deals on a wide range of products. All appliances on the AO eBay store are brand new and come with a manufacturers guarantee. The pricing is straightforward too, with all items sold using Buy It Now.

We offer FREE delivery between Monday and Friday. So, whether you need it early in the morning before work, or in the evening, AO has you covered.

With a dedication to amazing customer service, you can rest assured that, from the AO online team to the delivery drivers, your order will be looked after every step of the way.

AO's customer service team are on hand to help you 7 days a week. You can reach them Monday to Saturday 8am-8pm and Sunday 8am-6pm on 0344 257 3442. Alternatively, they'll be happy to help via email at ebaycustomerservices@ao.com.

Delivery & Returns

See what ao.com can do for you

Delivery to suit you.

All you have to do is choose when you want it:

Standard FREE

Standard delivery is absolutely free! Once you place your order, we'll contact you via email and/or text with your delivery date. With our standard service, your order can be with you within 2-3 days.

Timeslot

We'll give you an estimated delivery window and details on how to track your delivery

Unfortunately, we can't deliver to you if you're located in the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man , Northern Ireland or the Republic of Ireland.

Free 30 day returns

If you’re not 100% happy with your new product and you’ve not used it, just let us know within 30 days of delivery and you can return it to us completely free.

We’ll collect the product from your home, or if it’s more convenient, you can send it back to us at thousands of UK locations and you’ll receive your refund within 14 days of us receiving or collecting your item.

Our friendly team will be happy to help with any questions you might have about returning your product. All you have to do is contact our customer services team via an eBay message or to our email address, ebaycustomerservices@ao.com. You can reach them Monday to Saturday, 8am-8pm and Sunday, 8am-6pm. Please note you’ll need to get in touch first before opening an eBay request or case.

Here's some additional things you need to know about our returns policy:

If you've used the product

We're happy for you to unpack the item and inspect it properly, however, if you've used or installed it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item. Your refund will be made within 14 days of collection.

If you've ordered other services

Our 30 day cancellation policy also applies to any additional services you may have ordered (such as disconnection, recycling etc.). If you've ordered any additional services for a product, these will automatically be cancelled when the order for that product is cancelled (unless the service has already been performed).

If you order an additional service and expressly choose for that service to be carried out within 30 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for such additional services.

Faulty Products

We’ll do our best to resolve the problem as quickly as possible if you believe there’s a fault with your product. We’ll ask you to provide information on the product and the problem, and may suggest an engineer’s visit to help identify the fault. If the product is faulty, we’ll offer you a resolution in accordance with your legal rights.

Communication

We'll keep you in the know every step of the way. If you provide your mobile number when you order, we'll be able to send you text updates on your delivery and time slot. You can track your order online, and our delivery drivers will even phone you when they're nearby.

Connection & recycling

If you want to add extra services, like connection or recycling, to your order you need to contact AO's customer service team. You can reach them Monday to Saturday 8am-8pm and Sunday 8am-6pm on 0344 257 3442. Alternatively, they'll be happy to help via email at ebaycustomerservices@ao.com.

Connection

We offer expert connection on delivery. As well as installing your new product, we can take away and recycle your old one. You won't be left with any packaging either as we'll take it away with us.

We install...

  • Washing Machines
  • Dishwashers
  • Washer Dryers
  • Tumble Dryers
  • Fridge Freezers
  • American Fridge Freezers
  • Fridges
  • Freezers
  • Wine Coolers

We don't install...

  • Built in appliances
  • Hardwired appliances
  • Vented Tumble Dryers
  • TVs

Our experienced connection team deliver and install hundreds of products each day. Here's what we'll do...

  • Unpack your new appliance for you, removing any transit brackets.
  • Connect it to existing water pipes, if it needs plumbing in.
  • Position and level it, so it fits perfectly in your kitchen
  • Plug it in and test that it works. (We can't currently hardwire these appliances for you).
  • Take away the packaging.

How much does installation cost?

  • Washing machines Freestanding: from £19.99
  • Dishwashers Freestanding: from £19.99
  • Washer Dryers Freestanding: from £19.99
  • Tumble Dryers Freestanding: from £9.99
  • Fridge Freezers Freestanding: from £9.99 American: from £19.99
  • Fridges Freestanding: from £9.99 Wine Cooler: from £9.99
  • Freezers Freestanding: from £9.99 Chest: from £9.99
  • Under Counter Freezers Freestanding: from £9.99

Please make sure your old appliance is disconnected before we arrive. If you've opted for recycling, ensure fridges and freezers are empty and fully defrosted before we arrive.

Recycling

When we deliver your new purchase, we can recycle your old product for you. Our team recycles more than 1000 products a day, supporting the WEEE directive. We only charge for the cost of transporting your item. If you have a fridge or freezer, please make sure the appliance is disconnected, empty and fully defrosted before we arrive.

We recycle

  • Washing Machines
  • Washer Dryers
  • Fridges
  • Dishwashers
  • Ovens
  • Steam Ovens
  • Tumble Dryers
  • Fridge Freezers
  • Wine Coolers
  • Cookers
  • Microwaves
  • Hobs
  • Spin Dryers
  • American Fridge Freezers
  • Freezers
  • Range Cookers
  • Warming Drawers
  • Cooker Hoods

What is the WEEE directive?

We're part of the government's WEEE directive (Waste Electrical and Electronic Equipment), so if you select this option, we'll make sure your old product is disposed of in an environmentally friendly way, and won't find its way to a landfill.

Get In Touch

If you have any questions regarding our products, or would like any further information, feel free to get in touch!

You can submit a question to us using the "Ask a Question" link at the bottom of this page, or through "My Ebay" Messages. You'll see our reply there, too.

If you prefer, you can also send an email to: ebaycustomerservices@ao.com.

Our opening hours are:

Mon to Sat 8am-8pm. Sun 8am-6pm.

Call us on:

0344 257 3442

If you are contacting us regarding an existing order please email ebaycustomerservices@ao.com. with your order confirmation details, as this gives us the information we require to deal with your query as promptly as possible.

You can contact us by post at:
eBay ao.com Shop
AO Retail Limited
5A, The Parklands
Lostock
Bolton
BL6 4SD