Delivery Times And Rates.
We deliver most items Monday to Friday, 9am-6pm.
Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
UK Delivery Restrictions.
Our postage costs are based on UK Mainland only (Exc Highlands & Islands). Whilst we try to offer shipping to the whole of the UK, in some cases we may not be able to send Large, Bulky or Heavy items to Highland or Island regions. If in doubt please check before purchasing.
What if I need to reschedule a delivery?
If you would like to reschedule your delivery time, please contact our Customer Services department at 01554 773981 between 9am and 5.30pm Monday to Friday or contact us through eBay messages.
How do I track my order?
To track your delivery or check the status of your order, please contact our Customer Service department using our contact form or call us on 01554 773981 between 9am and 5.30pm Monday to Friday and one of our Sales Team will provide you with a full update.
Do you deliver products outside the United Kingdom?
Yes, our worldwide shipping currently delivers to over 200 countries, although some large bulky items can not be delivered to certain areas. If an item is payed for and we later find out that it can not be delivered to that destination, a full refund will automatically be issued.
What if my order arrives damaged/incorrect?
In the unlikely event that your order arrives incorrect or in an unsuitable condition, please contact us immediately and we will make every effort to rectify the issue as quickly as possible.
Returning damaged/incorrect goods?
If your goods have arrived incorrect or damaged, we may request for the item(s) to be returned to us for inspection before we send out replacements.
In the event that we are responsible for coving the return postage costs of items, we will only refund for the cheapest possible rate.
Please contact us to discuss the best postage option for your return.
International Import Charges / Duties
Please note that our prices do not include any International Import Charges or Duties incurred by customers that buy from us internationally. Please take care when purchasing and double check whether you will incur such costs.