Returns & Exchanges / How to Cancel
Before returning any goods you should contact us to inform us of your intention to return and the reason for cancelling your order.
We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy Below. Our returns policy does not affect your statutory rights.
We are happy to accept any stock items for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in its original packaging and with the manufacturer's tags still attached. (This does not affect your statutory rights).
Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.
All returns are at the customers cost, this includes any cost of sending item back.
Note for export returns: In order to avoid customs charges please mark the outside of your package; 'RETURNED GOODS FAILED SALE’