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General Interest

Shipping

Delivery will be made via Royal Mail standard 1st class service unless recorded delivery, Special delivery, or Other Courier are selected or unless otherwise stated on the listing. We reserve the right to send heavy Special Delivery orders via a next day courier service at our discression. We will cover the extra cost if items require courier delivery, where special delivery has been selected. If you are not in when delivery is attempted you will be carded, Royal Mail will hold items for 1 week, before they are returned to us. If items are returned to us, then you will be liable for the return costs (courier only). If items are required to be resent, then you will be liable to repay the P&P.

LATE / LOST ITEMS

1st Class Royal mail aim to deliver 1st class parcels within 1-3 days, however this is not a guaranteed delivery timescale. Royal Mail can deliver an item upto 15 days after dispatch, and will not class an item lost until this time has passed. Please allow 5 days before contacting us regarding a late 1st class parcel so that we can look into the whereabouts of the item, if it still does not arrive within 15 days please contact us to claim for the parcel being lost. No claims will be submitted for items outside of this guide. We understand that your item is important to you however we appreciate your respect of the Royal Mail guidelines.

NEXT DAY delivery items, if you do not receive your item the following working day please contact us immediately so that we can look into this for you. Please note the cut of for next day dispatch is noon, all orders paid for after noon will be shipped the following day for delivery the day after. No claims will be submitted for items outside of this guide. We understand that your item is important to you however we appreciate your respect of the Royal Mail guidelines.

We will do everything within our powers to ensure that you are happy with your purchase. Images and descriptions are provided as accurate as possible. The manufacturers do reserve the right to change the design and colours of items when required. E&OE By bidding on our auction you agree to the above terms and conditions.

The above terms and conditions are in addition to and do not affect your statutory rights