Under the Consumer Protection (Distance Selling) Regulations 2000 If you wish to cancel your order you must inform us no later than 7 days (14 days for eBay buy it now transactions) after receiving your order, and we will provide all of the details you require to return your goods. It is the responsibility of the buyer to take reasonable care of the goods and that they are returned in NEW, UNWORN, PACKAGED condition. The cost of returning the goods is at the buyer's expense and they must be returned to us within 14 days of you receiving them. Please note that we do not refund postage & packaging upgrade costs and you are responsible for the item until it is received back at our offices, we recommend that you use a trackable service.
In the unlikely event that you receive a defective item, a replacement will be despatched to you upon receipt of the faulty item being returned. No additional charges will be made for replacement item delivery. If the item is no longer available or out of stock, a replacement of the same quality and value or a full refund will be offered. As per the distance selling regulations we DO NOT accept returns on underwear, hosiery, wigs and make up.You will be provided with full the returns procedure and your returns number which must accompany the returned item. You must take reasonable care of the item while in your possession.