FAQs - Frequently Asked Questions
Who are wedding rings online? How do you manage to cut your prices? How long will my order take to be delivered? How do I know that the ring is definitively the genuine article? What is the best way to find out my ring size? What is the difference between various shapes of wedding rings? What are the different weights? What is the quality of Wedding Rings Online's diamonds? Are your diamond set wedding rings included in your returns policy? Do you offer an engraving service? I have received my ring but I have found the size ordered is not fitting me properly.I have received my order and it's not what I expected. How do I return it for a refund? Are my personal details safe? I have very large fingers do you have any rings in "Z" plus sizes? Can I have my ring engraved? Do you send out the rings in a presentation box? How do you post my ring and do I need to pay postage and handling charges? Do you accept orders from outside the UK?
Who are wedding rings online?
We are a specialised online wedding ring retailer. We very carefully select and buy our ringsdirect from the top UK wedding ring manufacturers. We sell the same quality of rings as the high street at a considerably lower price than the high streets retailers.
How do you manage to cut your prices?
We are purely web based; we have no overheads such as shop rents, rates, staff wages etc so we can pass massive savings of up to 50% direct to you, our customers. In addition, we secure the very best prices from the manufacturers.
How long will my order take to be delivered?
Each wedding ring is made to order from scratch to your requirement. However, our aim is to deliver most items within 4-6 working days. Specialised rings may take 12-15 working days. We normally beat these lead times. If, for any reason, there is a delay with your order we will contact you by email as soon as possible.
How do I know that the ring is definitively the genuine article?
All our wedding rings are either 9ct or 18ct gold, Platinum, Palladium or Argentium Silver. They are all British hallmarked which serves as an official seal to show its purity.
What is the best way to find out my ring size?
The best way is to go into any jewellery store to get your finger measured. Alternatively, you can order our ring sizer. This will ensure that your ordered ring will fit perfectly. When measuring your ring with the ring sizer, remember to follow the instructions and tighten the sizing strap over your finger and then slide it back over your knuckle. This will ensure that your size fit comfortably before deciding on your correct size.Click on the ring sizer product to order one in the accessories section.
What is the difference between various shapes of wedding rings?
There are 4 basic shapes of wedding rings: D Shape, flat, Court and flat court. D shape - rounded outside and flat inside, Flat - flat inside and outside, Court - rounded outside and inside whereasflat court - flat outside and rounded outside. In addition, each of these shapes are available in a medium and heavy weight. (See our link "Wedding Ring Guide")
What are the different weights?
The most popular rings are in a medium weight. They tend to fit nicely with smaller fingers and neatly with her engagement rings whereas Men's rings are more robust in a heavier weight.
What is the quality of Wedding Rings Online's diamonds?
Our diamond rings have a minimum quality of Colour H Clarity Si.
Are your diamond set wedding rings included in your returns policy?
Diamond wedding rings are made specifically for you and therefore cannot be returned. However, this does not affect your statutory rights of faulty goods.
Do you offer an engraving service?
We can customise rings for you by engraving a personal message inside the ring. Please note that once the ring is customised, it does mot form part of our 14-day returns policy.
I have received my ring but I have found the size ordered is not fitting me properly.
If you order the wrong size ring we can resize or replace it for you for a small fee. Please notify us as soon as possible so that we can expect your return. The rings must be returned to us within 14 days of receiving the order.
I have received my order and it's not what I expected. How do I return it for a refund?
Our 14 Day Money Back Guarantee means that you can return the item for a full refund (less £7 for the "Special Delivery" postal charge) providing it is returned to us unworn and unused in its original packaging, within 14 days of receipt. Engraved, resized and bespoke items are excluded from this policy.We cannot take responsibility if the returned ring does not reach us so please make sure you return it by guaranteed "Special Delivery" service
Are my personal details safe?
Yes, your personal details are safe on a secure server. No Credit Card details are ever stored either.
I have very large fingers do you have any rings in "Z" plus sizes?
Yes we do, please contact us with your enquiry before ordering.
Can I have my ring engraved?
Yes, after you purchased your ring, go to the Accessories section of our site and buy the engraving product.
Do you send out the rings in a presentation box?
We will send your ring inaattractive hinged leatherette ring box FREE OF CHARGE. However, if you prefer a luxurious wood effect box, you may choose your box and pay the extra. See the accessories section.
How do you post my ring and do I need to pay postage and handling charges?
We send our rings out "Special Delivery" in the UK. This service is insured, guaranteed next day and trackable. We are pleased to offer our UK customers FREE SHIPPING on this service
Do you accept orders from outside the UK?
We are pleased to accept orders and ship tomany International destinations.