Frequently Asked Questions
Q: Am I able to make an address/item change once my order has been placed?
A: Yes, if the order has not yet been processed, please feel free to get in touch with us and we will try to amend your order.
Q: How will I know when my item has shipped?
A: After you have placed your order, you will receive an email notification of the dispatch of your order.
Q: I would like to cancel my order. What do I need to do?
A: Please contact us directly and we will cancel your order. Please note, you will only be able to cancel your order if it
Q: Is shipping free?
A: A majority of our items have free UK shipping. If there is a shipping cost, it will be displayed on the product page.
Q: Will my items be sent tracked?
A: Yes. All purchased above £5 will be sent by Royal Mail Tracked. Your tracking number will be sent in your order dispatch confirmation email.
Q: How can I track my item
A: Simply copy the tracking number and paste this into Royal Mail’s tracking system on their website. https://www3.royalmail.com/track-your-item#/
Q: Does VeloChampion ship orders internationally?
A: Yes. We ship internationally. Please view our shipping page to confirm the countries we ship to.
Q: How can I return / exchange my item?
A: We advise you to open a ‘Return Request’. Please follow the details below and reference to Ebay help for more information.
To start a return, select the item you want to send back from your recent purchases above, or follow the steps below:
- Find the item in your Purchase historyand select Return this item.
- Select your reason for the return.
- If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects.
- Select Send.
Q: If I have returned my product, when will I receive my refund?
A: If you have opened a return case, you will receive a notification of your refund once it has been processed. Please allow 7 – 10 working days for the money to be refunded back to your account.
Q: How much time do we have to ship item back for a refund?
A: If customer wishes to return the item to us for a refund, he/she is more than welcome to do so. Please return the product to us within 60 days.
Q: Are any VeloChampion products non-returnable?
A: Not many, but yes. We don’t accept returns of chamois cream, bib shorts, jerseys unless there is a manufacturing issue with the product due to hygiene reasons.