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The Scratch Doctor Ltd

546K items sold
5.4K followers

All items

About us

Choose our products with confidence. Our brand has been a trusted name in the industry for 15 years, delivering top quality solutions. Join countless satisfied customers who have relied on our expertise and experience for their leather, fabric and home care repair needs.
Location: United KingdomMember since: 13 Jun, 2006Seller: thescratchdoctor

Business details

Business name: Scratch Doctor LimitedFirst name: SimonSurname: GamesAddress: The Scratch Doctor, FY4 4QU Blackpool, United KingdomEmail: sales@thescratchdoctor.co.uk

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable postage cost
4.9
Delivery time
5.0
Communication
5.0

Seller Feedback (251,573)

a***a (195)- Feedback left by buyer.
Past month
Verified purchase
The item certainly does work as described. Freshens up leather shoes like new. Would recommend this quality product, it's well worth the money and a little goes a long way. Seller's communication is excellent. Item arrived with small leakage in the box. Contacted the seller and a replacement was sent the next day. 5 stars on product quality and service provided. Highly recommended seller.
a***a (195)- Feedback left by buyer.
Past month
Verified purchase
Items as described. They do exactly what it says on the label. A must have if you want to keep your shoes clean and shiny and prolong the life of the leather. Speedy dispatch. Excellent communication with seller, very helpful on request. Can highly recommend the products and the service this A+ seller provides.
z***9 (433)- Feedback left by buyer.
Past month
Verified purchase
came in pretty good time well packaged and a good price.. does the job great.. good seller 5*
b***e (1301)- Feedback left by buyer.
Past 6 months
Verified purchase
Item as described, well packed, quick delivery, good service, thanks!
6***r (925)- Feedback left by buyer.
Past 6 months
Verified purchase
Rude seller. Item arrived damaged. Seller sent a replacement and sent the wrong item after he said he would send a brush and pot because the pen didn't work/function as advertised. This seller should be looked into by eBay as the reviews here are all singing of the same song sheet. A complete negative review consensus. The seller is rude. Not worth the time or money.
Reply from: thescratchdoctor- Feedback replied to by seller thescratchdoctor.- Feedback replied to by seller thescratchdoctor.
We have almost 230,000 feedback with 98% being positive. We have apologised for the incorrect item being sent to you and the brush and small paint pot has been dispatched. Your correspondence to us has been incredibly rude and the member of staff you kindly spoke about had an immediate death in the family. We will not tolerate our staff being spoken to in the manner you displayed. Thankfully our messages are accessible to eBay and we will be reporting you to them.
n***h (553)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent fast service. Item as per description and well packaged for delivery. Will buy from here again.

About us

Use this space to tell other eBay members about yourself and what you’re passionate about. Give people more reasons to follow you!271/1000