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The returned merchandise must be postmarked within 30 days of the shipment notification. Non-deliveries must be reported within 30 days of Shipment Notification. Undeliverable, unclaimed, refused, or insufficient addresses will be subject to a 20% restocking fee plus the cost of shipping.

How do I Return My Order?

Make a copy of the order receipt which came with your order, or make a note of the order number, your name, email address and delivery address. Tell us why you are returning the item(s), and whether you want a refund or a replacement.

Use the returns address sticker to address your item and put the note/copy of the order receipt in with your package.

Post your item back to us:
Hive eBay Returns
PO Box 162
BN24 9DS