FAULTS: Should your item be faulty please contact us via the Contact Us service. We can then supply you with a returns address. Items are inspected by both ourselves and our suppliers own QC Department for signs of wear and sabotage. Items must be returned within 30 days of receipt, unworn and with original packaging intact (this includes all packaging and header-card). If the item is found to be genuinely faulty we will issue a refund. Returns must be returned at a buyer expense. Should the item be worn whilst faulty no refund will be granted.
UNWANTED ITEM/WRONG SIZE: Should you no longer want your item or it is the wrong size, please contact us via the Contact Us service. A costume can be returned as long at the costume is unworn and is how it arrived ie; in the packaging tidily with the backing card in exactly the same place as it was sent; Please note if we have to spend time re-organising the costume a 10% deduction from your sale will be made - Please note all of our returns are inspected and tested against wearing. Please return by a TRACKED SERVICE to; The UK Party Store, Unit 2, The Old Co-Op Buildings, Hexham Road, Walbottle, Newcastle upon Tyne. NE15 9SR and enclose your invoice with instructions on whether you require an exchange or refund. You must return this costume within 30 days of receipt for a refund. A refund of the cost of the item minus postal costs will be made. No postage costs will be refunded.
EXCHANGE: Should you wish to exchange an item please contact us immediately via the messaging service so that we can assist you. Items must be returned within 30 days of receipt.
Please note we will not accept returns or issue refunds on the following items: Wigs, Wig Caps, Facial Hair, Make-up, Teeth, Hosiery and Underwear.