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About us
We are a re-seller of fireplaces and fires that are are end of line, overstocked products or items that have been returned as unwated goods etc. All goods are new unless stated and are subject to natural knots/graining in wood items and natural veins in marble and stone items. These are not defects.
Business details
Business name: The Fireplacewarehouse (Burnley) LtdFirst name: Ebay DepartmentSurname: The Fireplace WarehouseAddress: 215/233 Accrington Road, BB11 5ES Burnley, United KingdomPhone number: 01282833137Fax number: 01282431660Email: neildemaline@hotmail.co.ukVAT number: GB 703925444
Seller Feedback (941)
e***t (2548)- Feedback left by buyer.
Past year
Verified purchase
Excellent gas fire at a bargain price delivered on the date promised. Thanks.
n***c (494)- Feedback left by buyer.
More than a year ago
Verified purchase
Perfect fire from the perfect company. I highly recommend The Heat Store to anyone looking to purchase a new fire. The service and assistance I have received from The Heat Store and John has been first class all the way. They provided a superior model of fire when the original one was damaged in transit and assisted with fitting information when our gas engineer had difficulty fitting the new fire. This company are brilliant and I would not hesitate in ordering from them again A*****
Reply from: theheatstore- Feedback replied to by seller theheatstore.- Feedback replied to by seller theheatstore.
Thank you for your glowing feedback, our number 1 aim is customer satisfaction, im sure you will have many years of hassle free heating from your new appliance....very best regards john
n***l (1644)- Feedback left by buyer.
Past year
Verified purchase
Great Ebayer thanks
a***1 (324)- Feedback left by buyer.
More than a year ago
Verified purchase
Very helpful at first, but when the item arrived it was bigger than imagined so asked for a return, was told by the seller that was my responsibility to arrange getting it back to them, so got in touch with 2 transport firm and they both said that the sender arranges that as it will cost well to much, the seller knowing this still wouldn’t arrange it, so from 14.99 for them to sort the transport to 140 if I got to sort the transport, so best of luck dealing with them
Reply from: theheatstore- Feedback replied to by seller theheatstore.- Feedback replied to by seller theheatstore.
Hi Malcolm, as all Ebay listings, it is the buyers responsibility to return an item, especially when the item is brand new and perfect, and the buyer has just simply changed their mind.It might be an idea to request sizes prior to making a purchase (just a thought) I think the negative feedback is un justified
5***e (181)- Feedback left by buyer.
More than a year ago
Verified purchase
Received item 1 week before it was due.very pleased with the service.
5***a (321)- Feedback left by buyer.
More than a year ago
Verified purchase
Excellent service, as described, super fast delivery , thanks A++