With years of experience in selling TVs to the public we have used numerous couriers. These TVs cannot be sent with a conventional courier as they tend to damage the units in transit. For this reason we use a specialist two man White Glove Service, and delivery can take between 3 to 7 working days from the day of despatch. This is to ensure your TV arrives safely. In theory, your TV is handled less times before it arrives to you which means it has lesser chance of being damaged.
Unfortunately, specialist couriers like these do not have customer-facing delivery tracking online. Your listing will be updated with a tracking number shortly after purchase. The tracking number indicates that the collection/delivery has been arranged but not necessarily that the goods are yet in the courier's possession. We can provide the couriers number upon request for you to call them and check the delivery status (using the tracking number/your postcode).
We can only deliver to the address on the sales record, which comes from your customer account (however the delivery address can be amended before payment). We cannot change an address after purchase, send goods to an alternative address, leave items with neighbours, or in a 'safe place'. This is all for insurance purposes.
We deliver goods to destinations within the UK Mainland Only. We do not deliver to any part of Ireland, Isle of Wight or Isle of Man. All parcels we send are insured at no extra cost. Please provide proof of I.D to the driver if requested.
We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. In the unlikely event that your product appears lost or is damaged in transit please contact us ASAP.
We're not liable for any customer compensation if delivery has failed due to a customer fault.
If the customer is Bristol based we will ship the item out using our own driver, therefore no tracking number is provided.
Collection from our store:
Collections are to be booked at least one day in advance. Please call us to arrange a suitable day and time.
If the goods have been pre-paid it will be already packaged upon collection and we only work as a trade point.
You must present suitable identification (drivers licence / passport) if requested when collecting.
Invoices are made upon payment. Online purchases must request an invoice.