All products carry a standard, back to base 12 month warranty from date of purchase and this is provided by us; it is not with Samsung.
We request that the customer inspects the items as soon as possible after delivery. If the customer contacts us after 14 days of the goods being delivered stating there is cosmetic damage (due to damage in transit for example) then we will not be held liable for this damage. This does not affect any of your rights with regards to technical faults discussed below.
In the unlikely event that your product develops a technical fault, you should contact us immediately with your name, contact number, warranty card number and a photo/video of the issue. We will then contact you and attempt to resolve the issue remotely within 24 hours. The customer must follow any given instructions in resolving the issue. If all possible solutions have failed, a return will be required (more information on returns can be found in the ‘Returns’ section below).
Once returned the unit will be inspected and a decision will be made on whether it is economical to repair the product or whether it should be replaced with an equivalent item.
Repairs are completed as expediently as possible, and usually within 7 working days. All returns are fully tested for 48 hours to ensure that any intermittent faults have been rectified. Repairs are free of charge for parts and labour, unless faults have been caused by accident, negligence, or misuse (for which there will be no refund or exchange).
Our warranty does not cover the following:
Developing dead pixels
Developing light or dark patches
Any form of physical damage such as a screen or bezel crack which was not present before purchase
A blown mainboard due to the connect box (if the TV requires a connect box) being plugged in incorrectly. If your TV will not switch on after plugging in the connect box, you must send over a clear picture of the TV slot showing the inside. If any pins are bent, missing or out of place there will be a charge to get this returned and repaired.
Once your 12 month warranty has ended we will be unable to repair, replace or refund goods. Your statutory rights are not affected.
Change of mind:
If you change your mind and would like to return your item(s) after delivery, we are happy to refund your purchase if you contact us within the first 14 days: we ask that the original packaging be kept and used to return the goods. The return of the goods will be the customer’s responsibility and at their own expense. Refunds will be issued within 7 working days of safe receipt of the goods. We do not accept returns into our warehouse without inspecting them first. In the event your item was damaged in transit we will refuse delivery of the goods, contact the customer and the customer will have to pursue the courier to claim for the damage.
We reserve the right to reduce refunds if the returned goods show signs of diminished value (through use, or cosmetic appearance from handling).
Faulty goods (up to 30 days from date of purchase):
In the unfortunate scenario your item becomes faulty we will always try to repair or replace the item. If we cannot repair or replace the item then we will issue a refund.
If you do not want the item to be repaired / replaced and instead would like a refund, this will only be processed once the goods are back with us and have been inspected to ensure the item has been returned in the same condition as it was supplied. If you have informed us that you are returning goods for a refund then you must not use the item any further before returning.
Faulty goods (after 30 days from date of purchase):
After 30 days we only offer a repair or replacement service. If the goods cannot be repaired nor replaced, only then will a refund be offered.
We will only arrange returns within the first two months of your warranty. After the first two months, returns must be arranged by and at the cost of the customer, even if the goods are faulty.
We do not pay for or arrange the return of non-fault returns.
If you did not order online (i.e. you came to our warehouse) then the return of goods is your responsibility in all circumstances.
Packaging the return
We advise that all original packaging be kept for your product in the event you have to return the goods to us for any reason. If you dispose of the packaging and the TV needs to be returned due to a fault, you are responsible for sourcing suitable packaging. It is the customer’s responsibility to package the item in a safe way, suitable for courier transport. If the TV is damaged in transit when being returned to us due to insufficient/negligent packaging (e.g. please ensure nothing is in-front of the screen as this will break the screen)then the customer is responsible for the damage. If the damage caused results in a broken screen then we are unable to offer any refund. The screen is almost the whole value of most televisions, so replacing the screen is not something we do.
Items must be returned with all the contents that were supplied (e.g. remotes, cables, stands etc). If goods are returned and parts are missing and not subsequently returned (if they we were omitted in error) then the value of these parts will be deducted from the refund given.
The customer is expected to enclose a brief note when returning the item (stating their eBay name) so we can identify the goods. Failure to do this may result in delays to any repair/replacement/refund.
If we fail to meet the high standards and service we strive to achieve, please write to us via ebay Messaging system.