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Delivery Policy


    DUE TO UNPRECEDENTED ORDERS, WE CANNOT CURRENTLY GUARANTEE DISPATCH TIMINGS


    Where do you deliver?


    We are able to deliver to most UK addresses. For addresses in Northern Ireland and Northern Scotland please allow an additional day for delivery.

    There are some addresses we are unable to deliver to. Please see individual listings for more information. Certain postcodes may carry a surcharge as per the listing.


    Please ensure you check the postage charges on the listing before you purchase.


    When will my order be dispatched?


    We will aim to dispatch any purchases made before 2pm on the same day. Our working days include Monday to Friday but exclude Bank Holidays.

    Bulk orders or Specialist deliveries may require palletising. If this is the case, you may receive separate correspondence regarding delivery.


    PLEASE NOTE: Palletised orders will be a kerbside drop only.


    Specialist deliveries may be used for large or heavy items needing a 2 man lift. These will be delivered to a room of your choice at your delivery address. Specialist deliveries may take a few extra days, but the courier will contact you to make arrangements.


    Can I change, or cancel, my order?


    Once your order has been labelled for dispatch it can no longer be cancelled. Due to the efficiency of our pick, pack and dispatch process, orders can be ready for dispatch as quickly as 30 minutes after order confirmation. Items are often dispatched before we are able to action any relating emails or messages. Please ensure the products ordered, and the delivery address, are correct before completing your purchase as we are unable to take any action once the item has been sent.


    How do I know when my parcel will be delivered?


    Once we have dispatched your parcel we will send a 'your order has been dispatched' email to your registered email address. Included in the email will be the name of the courier used and a tracking number (if available) for you to monitor the progress of your parcel.


    PLEASE NOTE: eBay's delivery dates are estimated only and not guaranteed. Although infrequent, delays to deliveries can occur. This is usually due to factors out of our control such as weather conditions, however, if you are concerned about your delivery please let us or the courier know.


    What if my item is damaged?


    We do our utmost to ensure our items are carefully packed and protected, however, sometimes damage can occur in transit. Once you have received your item, please ensure you check it for any damage straight away. If you are unhappy in any way with the condition of your purchase please let our Customer Services Team know within 2 days of receipt.


    You can do this by contacting us through My eBay. Any damage reported after this period will not be considered as transit damage.


    Which couriers do you use?


    We use Hermes, DPD and Royal Mail for the majority of our parcels though we may use other couriers as required.


    Please feel free to use the couriers’ apps, websites or contact numbers below to help track your item.


    Royal Mail - 08457 950 950

    https://www.royalmail.com/track-your-item#/


    Hermes - 0844 543 7331

    https://new.myhermes.co.uk/track.html#/


    DPD - 0845 950 5505

    https://www.dpd.co.uk/service/


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