International: Tracked Service - delivery times vary dependant on destination country
Sugar Sweet offer a hassle free returns and exchange option. Simply follow the instructions below:
If you are not completely satisfied with your item, you may return it to us as long as we receive your return within 14 days of your receipt for a refund or exchange.
Please note all returns and exchanges are the responsibility of the customer.
If you do decide that you want a refund or to exchange your item all we ask is that contact our customer service team via the eBay message service to inform us of your reason for wishing to return your item and, to ensure that you return the item to us in its original condition together with your eBay order number, name and address to:
Sugar Sweet Bags
40b Warpers Moss Lane
We will inspect all returned goods and ask that you return your order in its original condition.
If the item is damaged, soiled or not still contained within the original manufacture's packaging and with all tags still attached with original fixings, we will unfortunately not be able to accept the return and it will de returned to you.
A refund will be issued within 5 working days once we have received the returned item.
We will only refund the actual price of the item if the purchase price of the item included the cost of UK shipping:
The following P&P amounts will charged and deducted from the final amount refunded:-
Purses - £2.95
Clutch Bags - £2.95
Handbags & Shoulder Bags - £3.95
Backpacks - £3.95
Holdalls - £5.95
Suitcases - £7.00
Other items - £3.95
If you receive a faulty item, please contact our customer service team via the eBay message service, stating the reason for wanting to return the item and whether you would like us to issue you with a refund or an exchange. We will cover the cost of postage for the return of faulty items as long as you have proof of receipt. Return postage will be refunded back to your PayPal account upon our safe receipt of the item.
If we are unable to exchange the item we will inform you via email and refund your postage.
You can contact our customer service team between and Monday to Friday.
By placing your order with us you are accepting that have read and agreed to our terms of sale.
In addition to our returns policy, the Distance Selling Regulations state that all countries within the EU have a cooling off period of seven working days to cancel your order.