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General Interest

Payments & Delivery

Payments

Immediate payment is required for all purchase.

PayPal is our preferred method of payment for both UK & overseas customers as it is quick & easy and above all secure

I regret that we do not currently accept Credit & Debit card payments over the telephone.

We may ( by arrangement) in exceptional circumstances accept UK cheques & UK Postal Orders although it is quicker & easier for you to pay by bank transfer if you are able to.

Unfortunately we cannot accept cheques, checks or money orders from outside the UK. Bank transfers are currently the only alternative for overseas buyers reluctant to use Payapal

Delivery

The following applies to all items.

Whilst in the main we offer free shipping in the UK we are someimes able to offer further savings if you buy multiple items from Sugar Bay at the same time . When you have selected all the items you wish to buy please request an invoice and wait for us to send you a combined invoice to ensure you are charged correctly and receive the benefit from any further redutions we may be able to offer.

We realise that when you place an order you want it now, not in a weeks time! We aim to post items the same day we receive cleared payment ( up to 15.30 hrs GMT) Monday to Friday, otherwise we post items the next working day. We take great care to appropriately protect your order when shipping. When your order is dispatched we will send you an email (by ebay) to let you know. We send most items by Royal Mail 1st Class or Interlink Express. Royal Mail collect from us each week day afternoon and most UK customers receive their orders the next day ( not guaranteed *) but at the very least 2 - 3 working days. Please check our feedback to see what customers say about the speed of our delivery.

If you want a a guaranteed next day UK service there will always be an option when placing your order , naturally there will be a charge for this service.

We ship worldwide by Royal Mail (depending on the service available in the destination country) Where expedited shipping is requested and paid for we typically use UPS ( we will not use FEDEX under any circumstances)

Overseas buyers are responsible for any tax & import duty charged when goods are imported to your country. Unfortunately, we have no control over these charges, and cannot tell you what the exact cost will be (if there is any). Regrettably we have no control over the speed of Customs processing in your country, if your government elects to slow the processing , we will all have to be patient with them.

If you are not home when your package is delivered the delivery agent will leave a card explaining where your package is and also provide the package tracking number. You can contact them to either arrange for re delivery or your collection from their depot

Order not arrived in a reasonable time frame ? please contact us

You can only change your delivery address before you submit the order. Once the order has been processed by PayPal we are unable to amend the address.

Unfortunately, we do not ship to BFPO & PO Box Addresses.

If your country is not on our delivery list this usually means that at this time we don't normally deliver to that country. Please contact us via eBay messages for further information


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