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General Interest

Postage and Returns

Charming Beads aim not to profit from postage and packaging costs, which is why our charges are fair and very simple to understand:

Where you live
First Item
Further Items
United Kingdom
Rest Of World

All of our items are dispatched within 24 working hours of purchase and are dispatched the same day (if ordered prior to 2pm GMT). You will receive an automated dispatch email from eBay the moment we print off your order for packing. We pride ourselves on our postage times and you can see this reflected in our feedback.

If for any reason you are not satisfied with your product, then we will gladly accept the return of the item, without quibble, within 30 days of purchase. Please open a Return Item case and follow eBay procedure. We will attend to your case within a couple of hours.

Please ensure your items return to us in the same condition and will refund all costs of the original transaction.

We also accept an exchange of goods provided you are happy to cover postage of the replacement item.

PLEASE NOTE: We can only post from the UK to Europe (not including Ireland). If you wish to purchase in English then we also have the same products on eBay Ireland, USA, Canada, Australia, Singapore, India, Malaysia and Philipines. We also list worldwide in French, German, Spanish, Italian and Dutch!

PLEASE ALSO NOTE: We offer a next day delivery option via DPD. This service only covers mainland UK and excludes Northern Ireland. For Northern Ireland, please just ensure that you choose 1st Class postage.

If you are not sure about any of the above then please do contact us - we are always more than happy to discuss such matters.

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