Frequently Asked Questions
How come your postage charges are so low?
We firmly believe that companies should not be making a profit from postage. In fact we are now offering free postage to UK customers and despite making a loss on postage, we are happy to do that as it encourages people to buy from us in the first place!
Most of your products are cheaper than other eBay sellers, why?
The simple answer is that we buy in large bulk quantities so that we get a cheaper price to start with and can therefore pass that saving on to you. That being said, quality is of paramount importance to us. People say you only get what you pay for but from us we believe that you get better than expected value for your money.
We are not greedy. We still make a fair profit on our products, but at the same time we are here for the long-haul. Having a loyal customer base is essential in our plans to continually expand our offerings.
How quickly do you pack your orders?
We do try our best to send our items out the same day if ordered before 2pm or next day otherwise. It really does depend on how many order we have, but we do work like beavers to get the orders out!
Should you have an urgent request then please give us as much notice as humanly possible and we will do everything we can to help. Feel free to take a look at our feedback as our postage costs and dispatch times are often complimented. Also please refer to our Postage & Returns page.
The beads I usually buy are out of stock, how soon before they are back in?
Our main supplier (of gemstones and crystals) supplies us once a fortnight (and quite soon weekly) with new stock, so it is never that long. Please feel free to ask us and we will be able to give you a good estimate of the date a particular item is going to be back in stock.
I do not see the beads I am after - can you source them for me?
We are always happy to try and do this. In fact we have a loyal Facebook following (search for Charming Beads Offers) who often ask us to source them beads. As long as you are happy to pay up front, then we will get them for you at a price probably better than any other UK seller!
Anything else I should know?
Feel free to read our About Us page - it will give you a flavour of what we are about. Also, we have four ways of contacting us which you can read more about on our Contact Us page.