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Delivery and Returns

Delivery

Items available from stock will be delivered within 5 days of order using a palletised delivery system . Delivery is free ( included in the item price). Plinths , pelmets and cornice are 3 metres long but for pallet delivery have to be cut to 2metres maximum.

 See Terms and Conditions for further information on delivery. PLEASE NOTE  that the delivery by pallet will be to the door only.  If you require an upgraded delivery (which includes placement of the items to designated room and removal of pallet) this will incurr an extra cost.  Please ring for prices.

Although we hold large stocks and replenish these every 4-6 weeks, we cannot forecast exactly when we will be low or depleted of certain items.

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RETURNS, DAMAGES/DISCREPANCIES UPLIFTS

The Buyer must inspect the condition of the goods immediately upon receipt thereof and shall within 24 hours from such inspection give notice in writing, the seller of any damaged or discrepancies of goods. If the buyer fails to give such notice the condition of the said goods shall be deemed to be in all respects in accordance with the contract and the buyer shall be bound to accept and pay for the same accordingly. Please ensure the persons unwrapping items are very careful to keep the packaging intact. This is essential in preventing the items being damaged on return. Under no circumstances can we accept returns that do not have their original packaging.

The Seller is unable to accept returns for items that have not been delivered by Sambourne House. The Seller will not be held responsible for any damages incurred via third party carriers/couriers. The Seller will not accept items returned for credit (except for manufacturing faults) when the buyer has used a third party carrier to collect or deliver goods. It is recommended that the Buyer ensures any transport companies, collecting or delivering on the Buyer?s behalf, have the necessary insurance in place.

Goods are not accepted by the Seller for return from the Buyer without the prior consent of the seller.

All delivery notes must be signed and name printed by the Buyer and the driver delivering the order. In the event that the quantity of goods delivered falls short or exceeds the quantity specified on the delivery note, the actual quantity unloaded shall be recorded on the delivery note and countersigned by the Buyer and the driver delivering the goods, who shall also record the quantity delivered on both copies.

If goods are to be returned the Buyer must request an uplift in writing within 24 hours of receipt, giving notice to the Seller that the goods (or any part thereof) will be ready for collection, the Seller will arrange for collection. The Seller requests that the goods must be returned in the original packaging or packaging of a similar nature for goods with manufacturing faults eg bubble wrap and cardboard.

All items to be returned must be packaged and ready for uplift when the driver arrives at your business premises. Drivers will refuse to uplift items that are deemed to be inadequately packaged.

The seller reserves the right to impose minor changes or modifications to the product in order to ensure continuity in supply without prior notification to the buyer.