our products display a handling time. This is the time it takes to
dispatch your order from our warehouse. And this time is in addition to
the transit time of your parcel. We will email you once your order has
delivery usually takes 2-3 working days to anywhere in the UK &
to the rest of the world within a 2-4 week depending on the delivery
UK FREE STANDARD DELIVERY
means that your goods will be processed and shipped using by our
standard shipping service. The majority of our orders using this
service are sent Royal Mail. Please note that certain very large or
heavy items may incur a small additional charge for very remote parts
of the British Isle.
NEXT DAY DELIVERY
you have opted for NEXT DAY Delivery, this means that your order would
be processed as a priority and shipped using a next working service.
Please note that this service is in addition to the handling time
displayed on the product page.
offer international delivery via AirMail or Express courier which are
both trackable. Selecting the optional Express courier would offer a
higher level of online tracking information. The price of these
services is dependent on the value, weight and delivery country or
All goods must be signed for by an adult aged 18 years or over on
Delivery charges and estimated timescales are specified in the Postge
& Payment section which will be shown while placing final
order. We make every effort to deliver goods within the estimated
timescales; however delays are occasionally inevitable due to
unforeseen factors. Sustuu shall be under no liability for any delay or
failure to deliver the products within estimated timescales.
Custom duties/charges are applicable depending upont the delivery
location, for which customer have to comply all the terms with local
want you to be ecstatic with your Purchase! Please buy with total
for any reason you are not happy with your purchase, simply contact us
through eBay messages and we will issue you with a Returns number. You
can then return the item in saleable condition for a Full refund
(excluding postal costs).
that we ask is that the item is not used and all packaging is kept in
its Pristine condition.
please return it in its original condition with proof of order number
and we'll exchange or refund it.
Please Note that this excludes software, mapping and Hygiene products
as these can only be exchanged if faulty.
original condition we mean:
You have kept all original packaging and labels in new condition and
the product can be resold at full price
You have not used the product
The product contains no personal data and has not been registered
faulty, return should be within 30 days of purchase.
Ordinarily if you have your order number. we'll refund to your PayPal
account. This includes items you've purchased in Clearance or Price
Where a product has been made to measure or personalised for you,
unless faulty, we're unable to refund or offer an exchange.
If you are only returning some of the items on your order, then we will
only refund the cost of those items.
Please note that if you return products which are outside our returns
policy or if you do not have proof of purchase, we are unable to
process a full refund, so please keep your receipt or order
See below full list of products
that cannot be returned:
following products would not be eligible for exchange or refund (unless
faulty or not as described):
Products which you received over 30 days ago - Products that have been
unsealed (other than to inspect)
Products without original packaging or where they have been returned in
poor condition - Products that contain your personal data or have been
Perishable goods such as fresh flowers and food
Computer software vouchers that have been redeemed or activated, or
computer software, CDs or vinyl records that have been opened
Where a product has been personalised for you, or made to your specific
Products which have been opened or their protective seals removed and
to return for hygiene reasons (unless faulty):
Underwear or swimwear
Toilet seats and brushes
Any personal care products (such as electric razors, breast pumps)