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How do I contact Sustuu?

For Order Inquiry: Use the eBay Message Center

 

For Other Product Inquiry: Send email

 

Customer Services Opening Hours

Our mailing lines are open 24x7

 

We get back in within 24 hours which is usually much sooner (excluding weekends).

* Mondays are our busiest days for emails, so you may notice longer response times, we appreciate your patience during such times.

 

Collection from our Warehouse

We are happy for customers to collect items ordered on ebay with prior arrangement. Please phone or email us with a date and time you would like to collect and we will respond to confirm. Please do not attempt to collect an order without prior arrangement as you will be turned away which may cause offence.

There is no shop front or customer service facility available at our warehouse.

International Customers

Sustuu can receive and respond to emails in many international languages.

If you are ordering from us internationally we will try our utmost to translate your emails and respond to your queries. We aim to respond to all queries as quickly and as thoroughly as possible.

Otherwise address any correspondence to our registered office address, which is:

MAYA 2000 Ltd
Unit 1, 29-31 Frognal Avenue
Harrow
Middlesex
HA1 2SG

What if I have a feedback about Sustuu?

The ebay feedback system is a great way of telling others how great your shopping experience has been, and we encourage you to use this.

 

Leave your precious Feedback here

 

 

However If you are thinking of leaving anything but positive feedback, please get in touch with us so that we can address the issue first. We have always believed in working back from the customer first so our ultimate priority is to keeping you, our customer happy.

We can also understand that sometimes products and systems can fail on occasion.

We've put our heart and soul - not to say the last few years of our lives - into Sustuu and we will not allow you to become dissatisfied with us.

If you have any complaint, criticism or concern about any service provided by Sustuu, just contact us through ebay.

We promise to acknowledge your concern within 24 working hours and offer a resolution within a few days.