do I contact Sustuu?
Inquiry: Use the eBay
Product Inquiry: Send
mailing lines are open 24x7
back in within 24 hours which is
sooner (excluding weekends).
are our busiest
days for emails, so you may notice longer response times, we appreciate
patience during such times.
from our Warehouse
happy for customers to collect items ordered on ebay
with prior arrangement. Please phone or email us with a date and time
like to collect and we will respond to confirm. Please do not attempt
collect an order without prior arrangement as you will be turned away
There is no shop front or
customer service facility available at our
can receive and respond to emails in many
If you are ordering from us
internationally we will try our utmost to
translate your emails and respond to your queries. We aim to respond to
queries as quickly and as thoroughly as possible.
Otherwise address any
correspondence to our registered office address,
MAYA 2000 Ltd
Unit 1, 29-31 Frognal Avenue
if I have a feedback about Sustuu?
feedback system is a great way of telling others
how great your shopping experience has been, and we encourage you to
your precious Feedback
However If you
are thinking of leaving anything but positive feedback, please get in
with us so that we can address the issue first. We have always believed
working back from the customer first so our ultimate priority is to
you, our customer happy.
also understand that sometimes products and
systems can fail on occasion.
We've put our
heart and soul - not to say the last few years of our lives - into
we will not allow you to become dissatisfied with us.
If you have any complaint,
criticism or concern about any service provided
by Sustuu, just contact us through ebay.
We promise to acknowledge
your concern within 24 working hours and offer a
resolution within a few days.