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About Us | Contact Us | Delivery & Returns

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Returns

If you need to return an item to us, please contact us by email sales@sofmilitary.co.uk first. In the event we may have sent you the wrong item we will pay the return postage, we will only the pay the postage costs if it was our fault. We will not pay the postage if you ordered the wrong size or colour. When you contact us we will advise you how to send the item back to us. We usually ask that you send items back to us via Royal Mail First Class (Recorded), in the event of this being a larger item we will advise and arrange pick up from you by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

If for some reason you are not happy with your product you can return it to us for a refund or exchange.

In order to qualify for a refund or exchange, you must return the item(s) to us within 14 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all it's components..

The refund will be made direct to the credit/charge card originally used to place the order. The refund will be made as soon as the item has been returned to us.

You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.

Returns Address

Soldier of Fortune Ltd, Euro House 13 Tyn-Y-Llidiart Ind Est. Corwen. Denbighshire. LL21 9QX.

You will be responsible for the item(s) until they reach us and are signed for by our staff. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
This does not affect your statutory rights as a consumer.