We aim to supply quality items from recognised manufacturers, for experienced and amatuer users. We are continually expanding the site, endeavouring to provide more goods for your enjoyment.
ACCEPTED PAYMENT ; PURCHASE BY PAYPAL
Most areas where we collect information will have an opt out option, so you can ensure you do not receive any further information from us. If there is no opt out option then you can safely assume you will not be added to our mailing list. We only send emails to customers who choose to receive them. We never pass your information on to any 3rd parties.
We do not send random emails and will only occasionally email you with special offers.
SECURITY POLICY - We take security seriously and our systems are monitored 24/7. We are an approved payment solution provider for Barclays Merchant Services, Nat West Streamline, The Bank of Scotland and HSBC, and as such our security systems have been vetted.
DELIVERY - All items for sale are usually kept in stock. If for any reason we cannot dispatch your order within 48 hours (excluding weekends) we will notify you by telephone or email. You will be given the opportunity to cancel the out of stock items or will be given an expected date of delivery.
ANTI-FRAUD MEASURES - We operate a strict security check procedure, to ensure your details are being used by only you. This may occasionally delay the dispatch of your items for any of the following reasons.
In the event of your order being held for any of the reasons above, one of our representatives will contact you within 24 hours of placing your order (excluding weekends) by phone or email.
- Your order is being delivered to an address other than that registered to your credit card.
- Your card details are not available for address verification from the Bank (usually cards registered overseas)
- Your card details have failed the address verification from the Bank.
- The security number on the reverse of the card has been entered incorrectly.
- The order is for delivery overseas.
- Higher value orders are more likely to be checked more thoroughly.
- You ask for delivery to an 'Unverified' Paypal address.
You may then be asked to fax us confirmation of you details, change the delivery address, confirm by post your billing address or use different card details.
We cannnot be held responsible for any delay on your goods and the order will not be considered confirmed until you have verified your details with us. Next Day orders will be sent on a Next Day service only when your details have been checked and confirmed
Returning Defective Items
If you have received an immediately defective item, you should call us to inform us you are returning the item. You must return the product within 14 working days of receiving the item. You should include paperwork with your original order or item number stated. We recommend using Royal Mail's letter or parcel service (whichever is most appropriate) in all cases. Always request the cheapest method of returning the item.
When the item arrives with us we will refund to your account for the item and delivery charges and the cost of returning the item to us (up to £7.95) You must include a receipt for the return postage. Alternatively you can choose to have a replacement item (if available). We will review the condition of the goods before issuing a refund or replacement and contact you if the claim is in doubt.
Cancelling Your Order - Items not required or Suitable
You can cancel your order before it has been dispatched and receive a full refund if your account has been debited.
If you wish to return an item which is not suitable or no longer required, you need to give us written nofification within 7 working days. You must then return the product within 7 days after you reported the return to us. You should include paperwork with your original order or item number stated.
When the item arrives with us we will refund your account the item but NOT the cost of returning the item to us. You can choose to have a replacement item (if available). The goods *must be returned unused* and complete with all original packaging and in a condition that can be re-sold as new. We will review the condition of the goods before issuing a refund or replacement and will contact you if the claim is in doubt. Refunds do not apply to items that are used.
If the product has not yet arrived with you, you can choose to refuse a delivery from our couriers. The item is re-routed back to us via the same courier service and we will treat the item as not required or suitable and refund your item and original delivery charges, but will deduct the £7.95 from the refund, as the cost of having the delivery re-routed back to us. If you accept delivery and would like us to collect the goods they are subject to £20 collection surcharge.
If we fail to deliver the correct goods or they arrive damaged, please notify us as soon as possible after delivery and we will arrange for replacement goods to be dispatched immediately. We may at our discretion collect the faulty or wrongly delivered goods at no expense to you, if you are requested to return them your postage will be refunded.
DELIVERY CHARGES - Our delivery charges vary from product to product as they are generally supplied direct from a number of different manufacturers and vary substantially in size & weight. happy.
COMPLAINTS - Should you have any complaint regarding this site, the services offered, or given, please email us and we will respond in detail within five working days during which time we may need to contact you. You will be kept well informed at all times.
VAT Registration Number: 874960085