We want you to be happy every time you shop with us, but if you ever need to return an item then we're here to make things as simple and straightforward as possible.
Please contact us by email at firstname.lastname@example.org before returning your item.
You can return your purchase to us within 14 days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund (including return postage costs) or a replacement at no additional cost. If you choose a replacement, we will dispatch it by the same delivery option you originally selected.
If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a refund. Please be aware that we will not refund your return postage costs, as there is no error on our part. If you use our pre-paid postage option then we will deduct the cost from your refund.
For large and/or expensive items, we may arrange for a courier to collect your purchase. In this event, we will contact you to arrange a collection time that is convenient for you. If there is no error on our part, we will need to deduct the cost of the service from your refund.
We test every return for faults and defects. Please consult product manuals for electrical items before returning anything to us. If you return an item as faulty or defective and our test team discover nothing wrong then we will return the item to you at your cost.