We offer an unconditional money back guarantee on Real Shopping UK products not listed in the exceptions below. If you are not entirely satisfied with your purchase, you are entitled to a full refund.
If you cancel your order before we have dispatched your goods your refund will be immediate. If your goods have been dispatched then your refund will be net of the original shipping costs.
To qualify for the refund you must comply with the following:
- The product must be returned to us within 14 days from the date of purchase.
- The product must be uninstalled and free from damage or misuse by the customer.
- Real Shopping UK will not accept responsibility for freight charges on returned goods in either direction.
- If the product could not be delivered by the courier company to the address you have provided and is returned to us the return fee of £14.99 will be not be refunded.
- Goods should be returned via a tracked service and the tracking number should be supplied to Real Shopping UK.
- Customers are responsible for returned goods until they reach Real Shopping UK.
- Customer are asked to inspect goods before signing for them, and to refuse delivery if there are obvious signs of damage. If you are unable to do this any damage must be reported to us within 24 hours of receipt of goods, as this enables us to make a claim against the couriers. Any transit damages not reported within 24 hours after receipt of goods will not be replaced.
Exceptions to the money-back guarantee (unless invoking a warranty) are items that are made to order - we cannot accept returns of these