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 Pritchards Saddlery

Pritchards Saddlery

 Maintained by:
 Pritchards saddlery can provide everything you need for both horse and rider. We stock a wide range of products from English leather tack to bits to supplements.

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General Interest

Returns

If you are unhappy with your purchase in any way then the item can be returned for a refund less p&p costs. If the item is returned to us as sold within 7 working days we will refund upon return of the item via the method paid.

If your item is received faulty or not as described then please let us know and return it to us for inspection. Once returned and inspected we will either refund in full (including all p&p costs), exchange for a non faulty item or exchange it  for a similar item.

No refund will be given under any circumstances until item has been received back by us.

Postage will only be fully refunded on faulty items or those significantly not as described (wrong item or shop soiled).

 

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Exchanges

If the item you bought is not the correct size it can be returned to us for an exchange providing we have the size required in stock and return postage of the new size in provided by the buyer. If the item is  the wrong size please e-mail upon receipt of the item so we can then either put the size required away for you ready to send out upon return of the wrong size or we can on some occasions order the size required in whilst we are awaiting the return of the wrong size item.

If you do require a refund or exchange please let us know prior to returning the item and make sure you send it back via a trackable method. It is wise to include a covering note with your ebay user name and whether you require a refund or exchange and if the item is faulty what is wrong with it. This makes the process of refunding or sending out an exchange a lot quicker.

 

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