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 Pritchards Saddlery

Pritchards Saddlery

 Maintained by:
 Pritchards saddlery can provide everything you need for both horse and rider. We stock a wide range of products from English leather tack to bits to supplements.

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General Interest

 

What does the p&p include and by which method do we send items out to customers?

Our p&p charges are our actual costs for sending the item out to you. This is the stamp cost of sending the item out to you,cost of the packing bag and sellotape and the cost of the ink to print out package invoices. We do not make any money out of our postage and on the rare occasion we over charge we will refund the difference.

We aim to dispatch all items within 24hrs of payment being received excluding weekends.

Most of our items are posted out via royal mail 1st class recorded delivery as standard with very large or heavy items being sent via UPS courier. We do offer an upgrade service to special delivery for smaller items if item is needed urgently, please e-mail us if you require a price for this service before buying.

First class recorded usually takes 1-2 workng days to reach its destination although sometimes can take up to 4 working days at busy times such as christmas.

If your item hasn't arrived within 7 working days from dispatch then please let us know and we look into what has happened to the item and get royal mail to investigate into what has happened to the parcel. We aim to offer excellent customer service so if your item doesn't arrive or can't be found within the royal mail system after 10 working day we will replace or refund.

 

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Can I pick the item up If I live local to you?

If you live local to our retail shop then the item can be picked up from the store. You can either pay for the item before coming to pick it up via paypal or you can pay via cash or credit/debit in the shop. If you are paying via paypal please wait until we send an invoice with the postage deducted.

If you purchase an item and wish to pick it up then please do so within 7 working days. We would appreciate it if you will let us know before coming to pick the item up so we can get it ready for collection.

If you do pick the item up and want to pay in store then there is no haggling on the price. The ebay buy it now price is the price you will have to pay.

 

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