If there is a problem with your order please contact us immediately by emailing
or send us a message through ebay or call us between 9am and 5pm Monday to Friday on 01793 490852.
1 If you receive Goods which:
1.1 do not match the description of the Goods that You ordered from Us or
1.2 have faults when they are delivered to you or
1.3 have been damaged in transit You must contact us within 7 days of delivery to arrange for their return You will be responsible for paying shipment costs and We will have the option to replace the Goods (if available) or to refund You through the payment method used by you when purchasing the Goods such refunds and/or replacements will be issued only upon our receipt of the returned Goods.
2 If You are a consumer You have a statutory right to a "cooling off" period which begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Us in a saleable condition and unopened within 7 working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason.
3 You do not have a right to return Goods which have been personalised unless We have caused a fault in them in the course of such personalisation and in that case You must supply Us with a photograph demonstrating the damage before any return will be permitted. You must contact us within 7 days of delivery; You will be responsible for paying shipment costs and We will have the option (at our choice) to replace the Goods or to refund You through the payment method used by you when purchasing the Goods such refunds and/or replacements will be issued only upon our receipt of the returned Goods
4 If you wish to return Goods to Us for any other reason You must contact Us beforehand.
5 We reserve the right to amend the amount we refund pursuant to this clause 8 in the following circumstances
5.1 You have used and enjoyed the Goods;
5.2 The Goods are of a nature which may cause them to deteriorate or expire rapidly and You do not communicate with Us in a timely manner;
5.3 If the individual packaging has been opened;
5.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to You at the time of purchase.