We aim to send all orders placed before 3pm GMT the same day, orders placed after this time will be sent next working day. Orders placed over the weekend (including bank holidays) will be sent on the next working day.
Occasionally an item may be out of stock or needs to be made by our factory, in this case we will make sure it is dispatched as soon as possible. We will endeavour to make contact as soon as possible on receipt of the order if there will be a delay.
Moleroda closes over the Christmas period. The closure dates will be advertised in our shop and email correspondence. All items ordered over this time will be dispatched promptly on our return.
For items under 2kg we use Royal Mail 'Signed-For' service. Normally items will arrive within 1-3 days, it is not a guaranteed service so please do contact us if your item has not arrived after a reasonable time.
For items over 2kg we send by courier, we use Interlink Express who normally deliver next day. If after a week the item has not arrived, please contact us and we will track the consignment.
Small International items will be sent by Royal Mail International Signed-For. These items are tracked until they leave the UK and will only be handed over on reaching its destination if a signature is obtained. This service aims to deliver between 3-5 working days in Europe and worldwide between 5 and 7 working days. We use Interlink for heavier parcels which arrive in a similar time frame.
- UK and Northern Ireland carriage is FREE
- If an item is undelivered we reserve the right to wait 15 days which is the length of time Royal Mail allows before a lost item form can be sent.
- All orders shipped outside the EU may be subject to local customs fees or duties. Duty, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.