Every item sold via the Personalised Sports Factory is made to order, we aim to dispatch orders within 3 - 5 working days. During busy periods such as Christmas this may extend to 5 - 7 working days.
Items are dispatched with Royal Mail:
UK - typically 1 - 2 working days
Overseas - up to 14 working days.
We do not warrant that the products will be with you on a specific date. We will do our best to meet these timelines but cannot guarantee it.
Loss or damage to the goods during transit will be at the responsibility of the carrier, although we will do our best to communicate with all parties to resolve any issues.
As all items are personalised, we cannot accept returns unless the item is faulty and if a return is necessary please ensure this is within 14 days of receiving the item. We will cover the cost of return postage if we are at fault.
We ask that customers contact us before returning an item, opening a case or leaving negative feedback so that we can be given the opportunity to rectify any mistakes and resolve any issues.
Please be extremely careful when sending your personalisation.