If you have a problem with your item please contact us ASAP via eBay messages only (we don't use 'direct emails', only the eBay messaging service) and we promise always to do our absolute upmost to rectify any issue you may have. If you do wish to return the item it needs to be returned within 5 days of us being notified of your intent to return. If returning an item you must print off the following returns slip and fill in the details, otherwise our returns team won't be able to process the return:
PLEASE CLICK HERE FOR THE RETURNS FORM
**We aim to deal with all returns within 48 hours once they have been received**
If returned in working order with a fault through user error, the initial postage cost and resending cost will be down to the buyer. The return postage in all cases will remain with the buyer.
Any item sent to us without information will be held for 7 days before being disposed of and any remumeration made void.