You have 30 days to inform us that you are returning the item providing the part has not been fitted and still in its original packaging. We will check the returned goods and make sure they are in resalable brand new condition. We will only refund original value of the goods less the postage for returned goods that are fully functional. If the packaging is damaged or parcel tape is used on the original box the part was in, we have the right to refuse the returned part. The common sense applies to returns as to anything so you should consider yourself as the next customer and must be satisfied with the appearance of the product as being brand new.
Returns can only be made by prior arrangement, please message us via ebay for a return authorisation number. Unauthorised returns will be refused. You are always responsible for the safe return of unwanted or faulty goods. Please send returns recorded or special delivery with a return authorisation number and covering letter. Please Note: No refunds will be issued without proof of purchase, name and address of recipient and a brief description of problem where necessary. This will enable us to ensure all transactions are resolved quickly.
Product exchanges: If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you.The handling charge is to offset the costs incurred by ourselves in processing and shipping your order as requested).
If you choose to have any product professionally installed we will not be held responsible for any labour costs involved in installing or removing the product from your vehicle during or after the warranty period, or any MOT charges.
Any product returned as faulty, will be sent to the manufacturers to be tested, if faulty within 4 months a refund will be done, or a replacement will be sent, if faulty after 4 months then a replacement will be sent only (no refunds).