Quite simply, all our communications are through electronic means, as we are an internet based company.
As you can imagine, paying people who are trained technical engineers to man a phone all day is very expensive and and this would be a cost we would have to reflect in our prices. In order to keep prices as low as possible, we ask customers to send us an eBay message. These can be answered at a quicker rate than telephone calls so our staff are used more efficiently. eBay messages also allow us to look up anything we are unfamiliar with before we reply , again providing a better service to you the customer.
For all enquiries whether it be for support, returns or sales please contact us via the eBay messaging system.
The eBay message system shows us your eBay username which allows us to look at your order history very quickly and to provide you with the best service possible.
We have a dedicated customer and technical support team who monitor and reply to eBay messages 7 days a week.