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Opie know oils
Delivery

Why do we charge delivery?

Due to the weight of oil, we have to charge delivery. To give you an idea, the weight of oil works out around 1 kg per Litre, so 5 litres of oil is roughly 50 times the weight of a CD! However our delivery charges are very fair and we do subsidise the actual carriage costs in order to ensure that our prices remain as competitive as possible.


How Much Will Carriage Cost for My Order?

UK Mainland

Standard FedEx / UKMail Service

Weight (kg) < 1.5kg 1.5 - 2.99kg 3 - 4.99kg 5 - 9.99kg 10 - 19.99kg 20 - 1000kg
Price £3.50 £4.25 £4.99 £4.99 £4.99 £4.99

Royal Mail 48 Service (ALL areas of the UK inc. IoW, Scottish islands &N.Ireland + Channel Islands)

Weight (kg) 0g - 250g 251g - 500g 501g - 1.25kg
Price £1.75 £2.29 £2.75

Express Delivery (UK Mainland)

Weight (kg) < 1kg 1 - 9.99kg 10 - 19.99kg 20 - 29.99kg 30 - 39.99kg 40 - 89.99kg
Price £9.98 £9.98 £9.98 £9.98 £11.95 £11.95

Orders will be sent via FedEx and UKMail and a signature will be requested on delivery. Smaller low value orders are despatched using Royal Mail. Deliveries will take place between the hours of 8 am to 6 pm. If you are out when the courier arrives, the courier will attempt delivery on the next working day and will leave a card to confirm.

FedEx and UKMail will normally attempt to deliver the item twice before returning the item to us. If your item is sent by Royal Mail and no one is in to take delivery, you will be left a card and your item will be held at a local Royal Mail depot for collection. Please ensure someone is present to sign for the item. Should the item be returned to us we will have to charge for re-delivery.


Combined postage discount

We offer combined postage at no additional cost.

Simply add all your items into your ebay basket and then go through to make a single PayPal payment. Please note: Items are not reserved in your eBay basket, and payment must be made to secure them. If you 'Buy It Now' on individual items, you will be charged postage for each order, so by using the ebay basket we are able to combine orders and save you money.


How long will it take to get my order?

After receiving cleared PayPal funds we will dispatch all orders within the time frame given on the item listing. The majority of items are held in stock and dispatched from our UK warehouse. UK delivery will take less than 7 working days (i.e. Monday to Friday inclusive), unless we contact you to advise otherwise. In case of Bank Holidays please allow an extra working day.

We may list products which are not held as stock and are special order items. In this instance delivery times may be longer, but we will advise you within one working day if this is the case. Some items may have a specific delivery lead time stated in the description which should also be observed.


Where can my order be delivered to?

UK: We deliver throughout the UK including Northern Ireland, Isle of Man and Scottish Islands. As per ebay policy we can only send to the address that is entered on PayPal / ebay checkout.

We regret that our couriers are not able to deliver to PO boxes, university campuses and military bases.

International: The majority of items are available through the Ebay Global Shipping Programme. Information about the availability of the Global Shipping Programme to your country can be found on your local ebay site. Information about Ebay Global Shipping Programme on ebay UK


How will I know when my order will arrive?

You will receive confirmation once your order has been placed as well as a shipping notification on the day of despatch. Once we are notified of the tracking number, then we will update the dispatch details accordingly.


No Leak Guarantee

We send hundreds of parcels every week. No-one else specialising in the mail order of oils and fluids sends more - and we've been doing it for years. We know how to pack your parcel so that it reaches you safely.

We use high quality, custom made boxes to enable us to pack orders sensibly, offering optimum protection against courier damage.

If - despite our best efforts - any order is damaged, we'll replace it without question!

FREE, EXPERT ADVICE - UNRIVALLED CHOICE - OPIE KNOW OILS
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