You are entitled to cancel your order and return
or exchange the goods within 14 days of purchase. For a return, you will receive a
full refund, including the cost of delivery. If you want to return or exchange
an item, please do this by clicking on the 'contact seller' button next to your
order on eBay and send us an e-mail to let us know of your intention to return
the order or request an exchange. Your refund will be paid or exchange sent out
once we receive the item back. We will e-mail you to let you know that we have
received the item back and to let you know that your refund or exchange is on
You are responsible for the cost and risk of loss or damage when returning the
goods, so you should take out enough postal insurance to cover their value. This
cancellation policy does not affect your rights when we are at fault - for
example, if goods are faulty or misdescribed.
In the unlikely event that you receive goods that are faulty or misdescribed,
then please contact us. You can then return the goods for either a replacement
or refund in full, including the cost of delivery. In these circumstances, we
will refund the cost of sending the item back to us.
Any goods returned should be in saleable condition.
Remember - Please contact us first if you have any queries or issues.
Please post any returns to:-
My Furry Friend