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Postage & Payment
Please pay within 3 days of auction ending. If you purchase an item and I receive payment before midday, then I will endeavour to post the item the same day, but no later than next working day when this is not possible. I always obtain proof of postage for all items sent.
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General Interest

Returns/Exchanges


You are entitled to cancel your order and return or exchange the goods within 14 days of purchase. For a return, you will receive a full refund, including the cost of delivery. If you want to return or exchange an item, please do this by clicking on the 'contact seller' button next to your order on eBay and send us an e-mail to let us know of your intention to return the order or request an exchange. Your refund will be paid or exchange sent out once we receive the item back. We will e-mail you to let you know that we have received the item back and to let you know that your refund or exchange is on its way.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

In the unlikely event that you receive goods that are faulty or misdescribed, then please contact us. You can then return the goods for either a replacement or refund in full, including the cost of delivery. In these circumstances, we will refund the cost of sending the item back to us.

Any goods returned should be in saleable condition.

Remember - Please contact us first if you have any queries or issues.

Please post any returns to:-
Hayley Booth
My Furry Friend
5 Roundbarn
Blackburn Road
Turton
Bolton
Lancashire
BL7 0QA