RETURNS AND REFUNDS
We take great care to ensure that your goods reach you promptly and in excellent condition, however there are times when this does not happen. Due to hygiene regulations, we are unable to accept returns of intrusive jewellery, unless there is a manufacturer's fault, in which case, please email us before returning goods. If you should receive damaged or faulty goods from us please contact us within 7 days of receiving your order to arrange a replacement or refund.
Please be sure to check your order carefully as soon as you receive it. We cannot be held responsible for damaged or faulty items after the agreed time limit.
Customers MUST contact us in advance to arrange return of items.
Please send the item(s) back in secured protective packaging and get proof of posting does not have to be recorded. Your return postage will not be refunded.
If we have sent you the wrong size/item
If in the unlikely event we have sent you the wrong size or wrong item then the jewellery will need to be sent back to me within 7 days from receipt. A replacement is not dispatched until I receive the incorrect item.
Please send the item(s) back in secured protective packaging, get proof of posting and provide receipt for postage, return postage will be refunded.
**Please note that items are replaced like for like and are only dispatched when we receive the original item(s) back**
Any item(s) sent back to us and has not been received by us will not be refunded or replaced.
Why? To avoid fraudulent claims and because you haven't followed the terms and conditions of which we have clearly enforced.
(Please be assured that any items returned to us are NEVER resold due to hygiene reasons and are ALWAYS discarded)
We have had to enforce the above conditions to prevent fraudulent claims. I apologise if this causes genuine customers any inconvenience or offence.
• We do not accept returns for any other reason except for the above.
• We will not exchange any damaged jewellery through misuse or improper care.
• We will not replace any jewellery if you have ordered the wrong size, or if you change your mind. All the item details can be found in the description, if you are unsure of anything or require more info about a specific item then you must email me.
• It is your responsibility to ensure that you have read the description correctly as no refunds/exchanges are given for errors made by yourself.
Returns should be sent to the following address (please note this is not a physical shop and no stock is kept at this address)
156 Whitchurch Road