DUE TO UNPRECEDENTED ORDERS, WE CANNOT CURRENTLY GUARANTEE DISPATCH TIMINGS
*While we guarantee to dispatch your order, we cannot be held responsible for courier delays.
We are only able to dispatch your order to the address registered on your PayPal account at the time of payment. Please ensure any address changes are updated prior to ordering.
Delivery method is shown on each item. We utilise a number of courier options to best suit the product. We aim to dispatch all orders within 2 working days of cleared funds.
Please be aware that in certain circumstances our couriers are unable to deliver to some postcode areas. In this instance we will cancel and refund your order.
We are sorry but our couriers are currently unable to deliver to BFPO addresses. In this instance we will cancel and refund your order.
We try to reuse packaging where possible, so please disregard external packaging which we may have used to protect your item. The branding of the packaging may be different to the item you are expecting.
You can track the progress of your delivery by contacting the assigned courier via telephone or website, you will need the tracking number and this can be found on 'your order has been dispatched' email.
Royal Mail customer services/tracking - 08457 740 740 (Monday to Friday)
myHermes customer services/tracking - 0330 333 6556 (Monday to Friday)