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On Orders Over £36
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Full 2 Year Warranty
For Peace Of Mind

If you wish to return or cancel your order, please let us know within 30 days of placing your order.

If for any reason you are not happy with your product because of suspected damage either in transportation or on delivery, then you must inform us within 48 hours of receiving your order.

To return an item to us it must be in its original packaging and in a re-saleable condition as any damage caused might reduce your right to return the product for a full refund.

We reserve the right to request images of your product before authorising its return.

Prior to returning your item you should always contact us through the eBay messaging service so that we can provide you with a returns number for your order, this allows your returned parcel to be connected to our system for a refund.

Once you have received your returns reference number you may return your item back at your own cost or you may use on of our collection services below;

  • Small items under £15 cannot be collected by us, you can return them however you will have to do so at your own cost
Carrier Timescale Example products Cost
DPD 1-2 days Wheelchair, tri walker £15
Tuffnells 2-3 days Mobility Scooter, Electric Powerchair, Riser Recliner Chair* £50
HDD 7-10 days £90

* Where multiple items require collection, a 50% surcharge will be applied to each additional item.

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