Links of London - Returns Policy
If you are unhappy with your purchase, you can return any item purchased within 30 days for a full refund. All items must be returned unworn, in the original packaging and with the returns note present in the package.
Complete the returns information on the dispatch note and make sure to include before you pack the items back in the parcel, and send it back to:
LINKS OF LONDON EBAY RETURNS
C/O CLIPPER LOGISTICS
Please make sure to contact us before returning items. We highly recommend that you send your return via Royal Mail’s special delivery service for insurance purposes. We cannot accept responsibility for any parcel that is delayed or lost with the courier.
For hygiene reasons our Links of London stores do not accept exchanges or refunds of earrings unless they are defective or faulty. Items that have been engraved, embossed, altered or soldered cannot be refunded unless they are found to be defective or faulty by our teams.
All items returned as faulty will be inspected and any item displaying damage deemed to be a result of misuse, accidental damage or fair wear and tear caused by you will not be accepted as faulty. For all returns, except where the item is faulty or dispatched in error, you will be required to cover the cost of return.
Returns cannot be accepted if any of the packaging is missing, if this leaflet is not included, or if you make any damage to the packaging. You will be required to arrange and send the missing items to us. Purchases made via eBay cannot be returned to one of our shops.
All our items have a 6 month warranty which covers manufacturing faults but excludes fair wear and tear, accidental damage or misuse.
Links of London can offer a free replacement watch battery within 6 months of purchase. Please contact the Links of London Customer Care team.
Proof of purchase is required to benefit from our warranty.
Your purchase will be refunded once all the information referred to above is received. We process refunds to your Paypal account within 5 working days of the items being received into our returns department and passing all verifications. Please allow up to 10 working days to receive your refund. If you have any queries before, during or after placing your order, please contact us on eBay.