How long does delivery take?
Delivery can take up to 5 working days for Mainland UK deliveries (please see the delivery section). For Off Shore UK Deliveries and Ireland: Estimated delivery time is 7-10 working days after cleared payment has been received. Unfortunately we are unable to give you an exact time for delivery.
Which couriers do you use?
Within mainland UK we dispatch all parcels with Hermes tracked 24-48 hour service, large letters with Royal mail.
Hermes or Royal mail for international orders.
Can you dispatch to another address?
Ebay rules state we can only send to the address registered on ebay/ paypal.
What happens if I'm out when the courier tries to deliver?
If you happen to be out when the courier attempts delivery, they will attempt to place the parcel in a secure location, however if this is not possible, they will leave make another 2 attempts to deliver the goods to you, however if this also fails, Undelivered items are returned approx 18 days after dispatch. We would require you to repay the postage cost to resend the item,or a refund can be issued minus the original postage cost.
Do you offer refunds?
Yes we do, please see our return policy for full details.
How do I return an item?
For full details, please see our return policy.
How do I pay?
At present we only accept payment via PayPal. This ensures the security of your transaction(s). PayPal is the quickest, easiest and most secure way to pay for all your online purchases. If you are unsure on how to use PayPal or if you are experiencing problems with your account, you can contact PayPal's Customer Support on 0870 730 7191. Alternatively, you can log in to your account and go to the help section.
E-cheques: PayPal also offers the opportunity to pay by E-Cheque. Please note this method of payment can take up to 14 days to clear. We will not post your item(s) until payment has cleared. For this reason we would suggest you use the normal PayPal method if at all possible.
Can I pay by Credit/Debit card over the telephone?
We only accept payment via PayPal, we are unable to process payments by Credit/Debit cards over the telephone.
Will I receive confirmation of my order?
Yes! You will receive a "Winning Bidder" email giving details of your order and you will also receive a "Payment Cleared" email indicating full payment has reached us for your order. Please keep this information safe for your own reference. Please note: our confirmation of your order ONLY takes place when we dispatch the good(s) to you.
Do you have the item I like in a different size/colour?
All of our available items are listed on site - why not try our fantastic search facility to check if we have another size / colour available. If you can't find it, then unfortunately we don't have it at this time. Sorry!
What happens if I receive a damaged item?
In the rare event that an item reaches you damaged, all you need to do is contact us through ebay messages and we will reply asap.
What should I do if I receive the wrong item?
All you have to do is contact one of our friendly customer services and we will then be able to offer you the options of an exchange (depending on stock availability) or a full refund with our sincerest apologies.
What happens if an item I've ordered is out of stock?
At the time of listing all our items listed are in stock and available. Unfortunately in rare instances, we may not be able to fulfil an order. This may occur at extremely busy periods when many customers are buying the same products. In the rare instant that this occurs we will contact you as soon as possible to let you know about the issue. We will offer you a suitable alternative in the first instance; if these are not to your liking we can then offer you a full refund with our sincerest apologies.