Once we have received your order it will be carefully packed and dispatched on either the same or next working day.
Usually orders received before 1100hrs Monday to Friday will be sent to you on the same day. We aim to dispatch orders received after 14.00 on Fridays and on Saturdays, Sundays and Bank Holidays, on the next working day.
Where our system detects multiple orders to the same address we will endeavour to send them all together.
Delivery is free on 99% our products to the UK mainland*. Parcels are sent with Hermes 24-48 hour working day service. This is just an estimated time scale and not guaranteed. Options to get your order quicker are available within individual listings. Royal Mail guaranteed is a next working day sevice.
Because we process most orders on the same or next working day, any cancellations or alterations must be made immediately of ordering.
In the event of breakages, shortages or otherwise, please contact us through ebay messages. In the event of a non-delivery you must inform us within 14 days after the expected delivery date.
The recommended method of contact is through the eBay messaging service.
All returns must be sent back as received, with original packaging, with all tags, not washed, with any make up, hair or perfume and smoke free
If you are unhappy with your purchase for any reason you are welcome to return it to us. Always contact us and check with us first before returning your item.
If you you have changed your mind about your purchase, you are welcome to return the item at your own expense. Always contact us and check with us first before returning your item. Under these circumstances the goods must be returned to us in their original packaging as received, (with all tags, not washed, with any make up, hair or perfume and smoke free). We will refund your original payment in full once we have received the returned goods.
Our returns address is:
Returns Dept. (Please Enter Your Sales Record Number Here)
30-36 Empire Street
*Postage surcharges may apply to Northern Ireland, Scottish Islands & Highlands and UK Offshore Islands if your order exceeds 2kg in weight. If you are unsure about whether there will be a surcharge please contact us before completing your purchase. Please note that we do not offer a next day service to these regions.