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Refunds and Returns

- If any items become faulty within the warranty period, we first aim to repair your item which can take up to 10 working days, if the repair cannot be completed within 10 working days, we will offer you a replacement with an identical item, otherwise we will offer you an exchange credit note of the value of your item, this can be used to purchase any item from any of our stores.

- We will not accept any returns if the item has been misused or damaged by you, or if the warranty has been void.

- We do not offer any refunds unless item is faulty

- Headphones are not refundable due to hygiene reasons

- DVDs/Games are not refundable; however they can be traded in.