We use Royal Mail's & TNT services to send your goods to you, and are very pleased to let you know that our experience with Royal Mail & TNT has been reassuringly good.
Please note that we, Royal Mail or TNT cannot be held responsible for losses arising from the buyer
providing incomplete or incorrect address.
Any damaged items delivered by TNT must be notified on the TNT delivery sheet so please open the package in the presence of the delivery driver.
Nevertheless, should a genuine loss occur, we can either arrange a replacement or a refund.
Our refunds policy is summed up below:
Stage 1: PLEASE CONTACT US
(please allow reasonable time before you do so)
Stage 2: COMPENSATION CLAIM SENT TO ROYAL MAIL OR TNT
(15 working days after the day of postage)
Stage 3: ROYAL MAIL OR TNT MAY WRITE TO YOU
Stage 4: COMPENSATION ISSUED TO US
Stage 5: REFUND ISSUED TO YOU
(the level of compensation is up to Royal Mail's or TNT’s discretion - it may not necessarily be the full amount you paid)
The whole process usually takes between 2-4 weeks.
Please note that the above process is only available for packages sent within UK.
Royal Mail do not issue compensation for international items.
PLEASE NOTE THAT IN THE CASE OF DAMAGE, WE WILL NOT TAKE RESPONSIBILITY.
We pack your goods very carefully to ensure they reach you in pristine condition.
The buyer, however, can get some of their money back in the following way:
Please retain both outer and inner original packaging, not just the damaged goods and visit the nearest Post Office (with the items), so that a compensation claim can be filled out.
This will initiate the same process as described above.