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Delivery & Returns



Delivery - UK Mainland, Isle of Wight & Scilly Islands

Orders of £20 or more, or items that are too large to be sent in a Jiffy bag,
will be sent free of charge using DPD next working day delivery service where available.

A DPD surcharge will be incurred on the following UK destinations:
Channel Islands - £14
Isle of Man - £11
Scottish Highlands - £10
Scottish Islands - £10
Northern Ireland - £9

Republic of Ireland shipping will cost £9

Orders below £20 will be sent free of charge by Royal Mail 1st Class Post.
Although this may be a "next-day service", Royal Mail states that your item is not considered lost until 10 working days after the due date.
If your Royal Mail parcel has not been delivered, please check with your local depot to see if they have it there.


Delivery - Rest of the World

Orders to almost every destination, where available, will be sent by either UPS or DHL.
The choice of courier will be done based on the lowest price quoted by each courier.
A shipping quote must be obtained before an order is placed.
In order for us to do this, we will require the delivery city, postcode and country.
All taxes and import duties are to be paid by the customer.


Delivery is unavailable to PO Boxes on any of our delivery services.


Returns

In the event you are unhappy with your item, you are welcome to return it within 30 working days.
If the reason for return is your choice, please open a return case in your order details and follow the instructions on eBay.
If the reason for return is due to a fault in any way (picking mistake, wrong part in packet, faulty etc.)
then please send us a message to see how we can rectify this for you.
Return postage where KWFM is not at fault will be paid for by the customer.
Where KWFM is at fault, return postage costs will be covered by ourselves.