We aim to dispatch all UK orders within 2 working day of receiving cleared funds (Monday to Friday), therefore your items will be delivered on average between 3-5 working days from placing your order.
International deliveries should be dispatched within 5 working days of receiving cleared funds (Monday to Friday). Items sent to Europe usually get there within 3-5 working days from being dispatched and those to the rest of the world may take longer depending on the destination. Your country may impose import duties and / or taxes on the parts that are being delivered to you. These custom charges are NOT included in our prices and customers are advised to check with their local Customs Office to confirm any possible import duties / taxes before placing their order. If an export order is returned to us, due to unpaid taxes and import duties, re-stocking fees and the initial postage to send out the item will be deducted when refunding the item.
In most cases smaller lighter parcels will be dispatched using Royal Mail or Royal Mail Recorded Delivery and heavier and high value parcels will be dispatched using TNT or Parcelforce unless specified otherwise.
Special order items or items that need to ordered from our other branches may take slightly longer and we will contact you to advise of expected delivery date.
An express delivery option is available for selected items. If your order is placed before 1.00 pm (Monday to Friday) and is in stock, items will be sent the same day and delivered within 2 working days (for some out of areas postcodes, deliveries might take slightly longer).
All deliveries will require a signature and will take place between the hours of 7am to 6pm. The courier will try and deliver the item twice before returning the item to us. Please ensure someone is present to sign for the item. Should the item be returned to us we will have to charge for re-delivery.
Customers are advised to physically check their goods before signing the Courrier driver’s delivery sheet. Parcels received damaged, opened or tampered with must either be rejected or signed for ‘damaged’ or ‘opened’ or ‘tampered with’ accordingly. Claims may be rejected if this is not done.
Claims for damage or loss in transit must be made in writing within 12 days from date of dispatch. In cases of ‘non delivery’ for TNT or Parcelforce deliveries customers are advised to wait 7 days before submitting their claim.
Please note that if you have not received your order sent by Royal Mail in the expected time frame, we have to wait three working weeks before a lost in post claim form can be put through – however this is a very rare occurrence and something we do not see happen often.
The reason we allow for three working weeks to elapse is items will be returned to the sender if not delivered within that time period.
KMS will not be liable for any consequential losses incurred due to any problems with their deliveries.
Such as late or damaged deliveries.
We run an automated ordering system so please ensure your correct shipping address is selected on the PayPal / eBay checkout as we can only send to this address. This is an eBay Security policy.
Postage guide for out of zones GB exclusion list - These areas will incur a minimum of £8.00 postage surcharge:
Channel Islands | All GY & JE Postcodes
Isle Of Man | All IM Postcodes
Scilly Islands | Postcodes TR21-TR25
Scottish Highlands | All HS, IV, KW, KA, PA, PH & ZE Postcodes
Aberdeenshire | All AB Postcodes
Northern Ireland | All BT Postcodes