If you are having trouble with a product that you bought from us or you have purchased in error then we will be quite happy to accept return for repair/replacement/refund (depending on how the product was advertised and when it was sold) subject to confirming a few details with you.
In order for us to accept return of an item, you MUST contact us prior to sending the item to us - All returns must be booked in to our returns system which we will do for you and advise you a RETURNS NUMBER (RMA CODE) to use on the packaging of the returned item.
RETURNS WHICH ARE NOT CLEARLY MARKED WITH A RETURNS (RMA) CODE may INCUR DELAYS or even be REJECTED.
Please email us directly via the Original product's Ebay listing so that Ebay will automatically include the item details with your message.
If we offer or agree to replace an item and offer a carriage paid returns method, we will require that the item being replaced be returned by the method offered in a timely manner, typically within the time period stated via email.
We reserve the right to invoice you for the cost of the replacement item and the postal service used to deliver it for any item returned after this period without prior agreement.
If you can't find this then email us directly using Ebay Messaging via our Contact Page. Please include either the EBAY ITEM NUMBER (from the ebay item description page for the product), or the ORDER ID (beginning E-PT1 from the TOP OF THE PAPER INVOICE RECEIVED WITH THE PRODUCT) along with your message so that we can quickly bring up your order and assist with your query as efficiently as possible.
Please note that all returns will be tested.
We reserve the right not to replace or refund in full items that are returned to us that are not faulty as expected.
If said items returned are found not to be in a resalable condition comparable to that in which they were sold, refunds issued will be subject to a restocking fee of typically 20% off original item sale price.