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  • TERMS and CONDITIONS

IF YOU HAVE A PROBLEM ABOUT ANY PURCHASE, PLEASE CONTACT US IMMEDIATELY BY EMAIL SO WE CAN HELP RESOLVE THE PROBLEM - We want you to enjoy your shopping experience with John-Clive


Below are listed our terms and conditions for items purchased through this web site. The conditions are to clarify the details and do not effect your statuary rights.

John Clive provide this web site on an "as is" basis and as such accept no responsibility for errors, which will be unintentional.

Delivery to UK Paypal billing addresses only -
INTERNATIONAL CUSTOMERS - We only accept payment by PAYPAL in GBP and delivery is to that paypal address by Airmail or 'International Signed For' depending on value.

All measurements are approximate, and given as a guide only. Diamonds and precious stone classifications as to colour, clarity etc. are opinions only, unless professionally tested in a recognised laboratory. Earring measurements are approximate overall sizes, pendant sizes relate to the actual pendant, excluding the chain loop.

Products shown will not be actual size, and image colours may vary from actual colours, due to light conditions during photography, and to changes when displayed electronically

All prices are Pounds Sterling and include VAT at the prevailing rate

All new items are guaranteed against faulty workmanship and materials for a period of 12 months from date of receipt. Second-hand items are similarly guaranteed but for a period of 6 months.

All items will be supplied in our packaging or branded packaging from our suppliers

PAYMENT

You can pay online by secure transaction using PAYPAL .

INTERNATIONAL CUSTOMERS - We only accept payment by PAYPAL in GBP and delivery is to that paypal address.

RETURNS POLICY

We are pleased to offer an exchange, credit or refund on your purchase if it is returned to us within 14 Days of delivery. The item must be returned by a receipted delivery service at your cost, in pristine condition, unworn, with its original packaging and all relevant receipts and documentation. This offer does not include personalised items or special orders and does not affect your statutory rights. Please contact us before returning an item, so we are aware of it's return. Refunds and exchanges exclude delivery charges in either direction.

Returns should be sent to: JOHN CLIVE, Burnside, Bolton Road, CHORLEY, PR6 9HW

DELIVERY

We can only deliver purchases to Paypal or cheque account billing addresses. We aim to deliver without delay, and certainly within 4 days from receipt of your order & payment. We will notify you via e-mail if otherwise, and you will have the option of cancelling.

An email will be sent confirming receipt of your order and payment, and again when the item is dispatched. ALL International Deliveries are made by Airmail and times will vary depending on the country.