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Returns

(1) “Cooling off” period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel a contract to purchase a product or products from us at any time within the period commencing when the contract comes into force and ending 30 days after receipt.

In order to cancel a contract in this way, you must give to us written notice of cancellation. The easiest way to do this is to send the written notice to our customer services team through eBay message. We will confirm you that we have received your cancellation.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them. Products should be returned to the following address:

Unit 33, Cornwell Business Park, Salthouse Road, Brackmills, Northampton, NN4 7EX

If you cancel a contract on this basis, you will be refunded in full. However, you will be responsible for paying the cost of returning the product to us.However, if you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full together with any reasonable costs you incur in returning the products to us.

If you cancel a contract on this basis and you do not return the products to us, we may offer to recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

(2) Our warranty for the products

We provide a warranty that on delivery and for a period of 12 months from delivery, the products shall be free from material defects. This warranty does not apply to any defects in the products arising from:

(a) fair wear and tear

(b) willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party

(c) if you fail to operate or use the products in accordance with the user instructions, or

(d) any alteration or repair by you or by any third party who is not one of our authorised repairers

(3) Refunds

If you cancel a contract and are entitled to a refund, we will refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 28 days of:

(a) if you have received the product and we have not offered to collect it from you, the day we received the product or (if earlier) the day on which you supply evidence of having sent the product back to us; or

(b) if you have not received the product or you have received it and we have offered to collect it from you, the day you inform us of your decision to cancel the contract.


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