JWG motorcycle helmets and clothing
|DELIVERY. For most of our products shipping and handling rate is FREE for each order. However is some very low cost items may be charged up to £1.99.We aim to dispatch your order within 3 days of receiving payment. Generally most orders will be delivered within 5 working days from placing your order.
Limited availability items may take longer to deliver. The product listing may contain additional information on delivery.
We ship anywhere within Mainland UK. Your order will be dispatched using either Royal Mail or a recognized courier service. Deliveries will require signature so please make sure someone is at the nominated address to receive and sign for the parcel.
RETURNS. If you would like to return an item, please send us a message through eBay and we will respond with the return address and a returns number for you to enclose with the returned product.
When returning products, you are under a duty to take reasonable care to ensure that we receive the products and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product to us, we recommend that you use a recorded delivery service. A collection service may be offered for some products the Returns Documents will state if a collection service operates for your product
Please note that you will be responsible for the costs of returning the products to us or for the use of the collection service unless it is defective. A product is considered defective if one or more of these conditions apply:
(a) has been sent to you incorrectly due to our error;
(b) is damaged;
(c) does not conform to its description;
(d) is not fit for purpose; or
(e) is not of satisfactory quality
Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.
Defective products should be returned to the return address we provide as soon as possible, and in any event, within 14 days of delivery.
In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that we do not receive complete payment we will hold the item(s) until full payment has been made for the return carriage.
Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.
We will process your refund through PayPal within 14 days of receiving the goods.
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